Career Guide
Contact Center and BPO
Subject Matter Expert
Php 17,000 to Php 30,000
Enjoys listening and collaborating with teammates in order to come up with effective strategies that will make customers happy with their service.
Contact Center and BPO
Subject Matter Expert
Php 17,000 to Php 30,000
Enjoys listening and collaborating with teammates in order to come up with effective strategies that will make customers happy with their service.
Other Job Titles:
POC (Point of Contact)
Minimum Educational Attainment:
At least 2nd Year College or has finished 2- Year Tech Voc Program
Key Skills
Manage customer data as reference in handling and addressing issues
Provide clear and specific verbal and/or written instructions to specialist
Maintain composure and objectivity in highly stressful customer encounters
Trainings Needed
Call Center Fundamentals or TESDA Call Center Training Course
English Communication (Accent, conversational and written)
Certifications
Language certifications (Berlitz, etc.)
Foreign Language Certifications (Japanese, Korean, etc)