Career Guide

Contact Center and BPO

Team Lead

Php 20,000 to Php 50,000

Likes to take the lead whether it's a small or big group. Guides and coaches the team on how to provide excellent customer service and show them how to handle more complicated issues through proper training.

Want To Explore
More Possibilities?

Contact Center and BPO

Team Lead

Php 20,000 to Php 50,000

Likes to take the lead whether it's a small or big group. Guides and coaches the team on how to provide excellent customer service and show them how to handle more complicated issues through proper training.

Other Job Titles:

Operations Lead

Minimum Educational Attainment:

At least 2nd Year College or has finished 2- Year Tech Voc Program

Key Skills

Effective coaching for results

Create and implement action plans for efficiency and improvement

Write and present business reports to various audiences

Trainings Needed

Call Center Fundamentals or TESDA Call Center Training Course

English Communication (Accent, conversational and written)

Certifications

Six Sigma Certifications (White –Yellow Belt)

Technical Certifications (offered internally by the client)

Want To Explore More Possibilities?