Career Guide
Contact Center and BPO
Customer Interaction Manager
Php 50,000 to Php 80,000
Interested in managing business operations. Multitasks and balances between achieving results set by clients and making sure that the team's needs are addressed and supported.
Contact Center and BPO
Customer Interaction Manager
Php 50,000 to Php 80,000
Interested in managing business operations. Multitasks and balances between achieving results set by clients and making sure that the team's needs are addressed and supported.
Other Job Titles:
Operations Manager
Minimum Educational Attainment:
Any 4-year College Course
Key Skills
Expert report presentations skills
Balances empathy and objective in making business decisions
Excellent understanding of business analytics
Trainings Needed
3D software packages such as Maya, 3D Studio Max, Lightwave, Renderman
2D software such as QuarkXPress, Adobe Pagemaker, Adobe InDesign, Adobe Illustrator, Macromedia Freehand, Adobe Photoshop
Fundamentals of Account Management
Total Quality Management (TQM)
Managing for Results
Workforce Planning
Certifications
Six Sigma Certification (Green Belt)
Project Management certification
Process Improvement (CCIM, CCMI Certification)