Career Guide
Contact Center and BPO
Training Quality Manager
Php 40,000 to Php 100,000
More innovative in developing new programs to improve the level of customer service and ultimately, make clients more happy. Reviews previous plans submitted, recommends ways on how those trainings could be improved and works with Human Resources to implement these plans.
Contact Center and BPO
Training Quality Manager
Php 40,000 to Php 100,000
More innovative in developing new programs to improve the level of customer service and ultimately, make clients more happy. Reviews previous plans submitted, recommends ways on how those trainings could be improved and works with Human Resources to implement these plans.
Other Job Titles:
Quality Manager, Training Quality Assurance Manager
Minimum Educational Attainment:
College Graduate of Any Course
Key Skills
Expert report presentation and communication to various stakeholders
Implements Total Quality Management principles
Collaborative partnership to achieve business goals
Trainings Needed
Basic Organization Development
Basic Management and Leadership Skills
Basic Negotiation Skills
Advanced Comms and Interpersonal Skills
Advanced Learning and Development
Advanced Organization Learning Framework
Certifications
Certified Six Sigma Black Belt or Certified Lean Master