Career Guide
Contact Center and BPO
Workforce Specialist
Php 17,000 to Php 40,000
Data and numbers are your game. Analyses different data including number of calls received and number of staff working and provide insights on how efficiency and service quality can be improved.
Contact Center and BPO
Workforce Specialist
Php 17,000 to Php 40,000
Data and numbers are your game. Analyses different data including number of calls received and number of staff working and provide insights on how efficiency and service quality can be improved.
Other Job Titles:
Operations Support Analyst, Workforce Management Analyst/Specialist, Report and Analytics Specialist, Real Time Analyst, Performance Reports Analyst
Minimum Educational Attainment:
At least 2nd Year College or has finished 2- Year Tech Voc Program
Key Skills
Efficient multi tasking using MS Excel and Workforce Management software
Strong analytical skills with emphasis on forecasting and big data analytics
Effective oral and written communication to internal customers
Trainings Needed
Call Center Training Courses
Workforce Planning
Communication Courses
Certifications
Planning and Strategy
Staffing and Scheduling
Managing Daily Staffing and Service