Career Guide
Contact Center and BPO
Workforce Lead
Php 25,000 to Php 40,000
Loves looking at data, finding patterns and managing resources. Ensures that the level of service that the client requires are met. Analyzes call trends and team productivity and makes sure that there is adequate staff support.
Contact Center and BPO
Workforce Lead
Php 25,000 to Php 40,000
Loves looking at data, finding patterns and managing resources. Ensures that the level of service that the client requires are met. Analyzes call trends and team productivity and makes sure that there is adequate staff support.
Other Job Titles:
Operations Support Lead, Workforce Management Lead
Minimum Educational Attainment:
At least 2nd Year College or has finished 2- Year Tech Voc Program
Key Skills
Master in MS Excel and Workforce Management software proficiency
Effective interpersonal and collaborative skills
Operational ability in recommending staffing requirements
Trainings Needed
Call Center Training Courses
Workforce Management Fundamentals
Communication Courses
Certifications
Certified Workforce Planning Professional
Certified Six Sigma Yellow Belt