Career Guide

Contact Center and BPO

Workforce Manager

Php 30,000 to Php 100,000

Knows how to communicate well and collaborate often with the rest of the team given his/her experiences in the Workforce Management. Anticipates work demand and schedule manpower to ensure that operations run smoothly and work is done efficiently.

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More Possibilities?

Contact Center and BPO

Workforce Manager

Php 30,000 to Php 100,000

Knows how to communicate well and collaborate often with the rest of the team given his/her experiences in the Workforce Management. Anticipates work demand and schedule manpower to ensure that operations run smoothly and work is done efficiently.

Other Job Titles:

Operations Support Manager

Minimum Educational Attainment:

Any 4-year College Course

Key Skills

Solid knowledge and experience in Workforce Management principles and application

Strategic forecasting of manpower allocation

Collaborative partnership with various stakeholders

Trainings Needed

Advanced Workforce Management Courses

Business Communication Courses

Project Management

Certifications

Certified Workforce Planning Professional

Certified Six Sigma Black Belt or Certified Lean Master

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